Legal notice

NovaNest Creations Store Policy

Welcome to NovaNest Creations

By accessing or purchasing from NovaNest Creations, you agree to the following store policies, terms, and conditions. Please read them carefully before placing an order.

Terms and Conditions

1. General Information

NovaNest Creations reserves the right to update, modify, or change these policies at any time without prior notice. By using this website and placing an order, you agree to comply with all policies listed below.

Order Policy

2. Order Processing

  • Orders are processed within 3–7 business days unless otherwise stated.
  • Processing times may increase during holidays, promotions, or high-volume periods.
  • Customers will receive tracking information once orders have shipped.

3. Pricing & Payments

  • All prices are listed in U.S. dollars (USD).
  • Full payment is required before orders are processed and shipped.
  • NovaNest Creations reserves the right to correct pricing errors, inaccuracies, or omissions at any time.

Accepted payment methods may include:

  • Credit/Debit Cards
  • PayPal
  • Shop Pay
  • Other secure payment providers

Shipping Policy

4. Shipping

  • Shipping times are estimates and are not guaranteed.
  • NovaNest Creations is not responsible for delays caused by carriers, weather conditions, customs, or incorrect shipping information provided by the customer.
  • Customers are responsible for ensuring their shipping address is accurate before submitting an order.

5. Lost or Stolen Packages

NovaNest Creations is not liable for lost, stolen, or delayed packages marked as delivered by the shipping carrier. Customers should contact the carrier directly to file claims when necessary.

Return & Refund Policy

6. Returns

  • Returns are accepted within 15 days of delivery.
  • Returned items must be unused, unopened, and in original packaging.
  • Proof of purchase is required.

7. Restocking Fee

  • Approved returns are subject to a 35% restocking fee.
  • Original shipping charges are non-refundable.

8. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized products
  • Clearance or final sale items
  • Used or damaged products caused by customer misuse

9. Refunds

Refunds are issued after inspection and approval of returned merchandise. Refunds will be processed to the original payment method within 5–10 business days after approval.

Damaged or Incorrect Orders

10. Damaged Items

Customers must report damaged, defective, or incorrect items within 48 hours of delivery by providing photos and order details.

Intellectual Property

11. Ownership

All content on the NovaNest Creations website, including logos, designs, product images, graphics, text, and branding, is the intellectual property of NovaNest Creations and may not be copied, reproduced, or distributed without written permission.

Privacy Policy

12. Customer Information

NovaNest Creations respects customer privacy. Personal information collected during checkout is used solely for:

  • Order processing
  • Shipping and delivery
  • Customer support
  • Marketing communications (if opted in)

Customer information will never be sold to third parties.

Limitation of Liability

13. Liability Disclaimer

NovaNest Creations shall not be held liable for:

  • Indirect or incidental damages resulting from product use
  • Delays caused by shipping carriers
  • Customer misuse of products
  • Technical issues related to website access or payment processing

Fraud Prevention

14. Fraudulent Activity

NovaNest Creations reserves the right to cancel or refuse any order suspected of fraudulent activity, unauthorized transactions, or abuse of company policies.

Contact Information

15. Contact Us

For questions regarding orders, returns, or store policies, customers may contact NovaNest Creations customer support through the official store contact channels.